The Restoration Group
What We Do
Water Damage
Fire Damage
Mold Damage
Proudly Serving The Kent, New Castle and Sussex Counties, DE With Expert Water Restoration Services
The Restoration Group (TRG) provides emergency fire and water damage remediation and restoration
services, including water extraction, debris removal, sewage backup/overflow, and mold remediation for
the State of Delaware. We respond rapidly to fire, water, or other disaster damage occurrences so the clean-up phase can commence as quickly. Because TRG is also a restoration company, we can begin repairs immediately upon completion of mitigation services, reducing the time a home or business is inaccessible.
TRG is committed to providing exceptional value through:
- 24/7 Emergency Response – A live person is available 24 hours a day, 365 days a year to receive
a call; our teams respond within 4 hours. We are experienced in handling multiple losses of varying needs simultaneously. - Trained Professionals – Our technicians are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) organization and Occupational Safety and Health Administration (OSHA) to ensure our training meets and exceeds accepted industry standards.
- Commitment to Excellence – Our equipment is regularly serviced and upgraded, and our technicians undergo continued education and training. We provide the most current, state-of- the-art materials and services.
- Restoration to Pre-loss Condition – We can provide emergency mitigation services and, if needed, remain through the restoration process, seamlessly coordinating to provide a satisfactory completion date.
- TRG is based in Milford and service the entire state of Delaware. We offer an end-to-end client experience that includes seamless communication, budgeting, staffing, on-site organization, and solid, quality handiwork every time. We have the experience to manage a project from water clean up to rebuild, all while keeping within insurance requirements and communicating with adjusters.
Emergency Water And Fire Damage Contractor In New Castle, Kent, Sussex, NY
Meet Our Owner
Joshua Muncy
Josh is an entrepreneur, devoted father, and avid sportsman. He enjoys bowhunting and is passionate about wildlife conservation. He lives in Milford with his wife and daughter.
Josh is a native Delawarean and is committed to supporting local businesses and community organizations. TRG was borne of this commitment: to provide effective and efficient local mitigation and restoration support to our community. His knowledge of the industry, expertise in mitigation and construction, along with his calm demeanor allow him to connect with homeowners during difficult situations. Josh’s interactions with clients, friends, and family show his devotion to helping others in any capacity.
His dedication to providing excellent, reliable service begins at the ground level with education. When asked about the education process for mitigation certification, Josh stated, “I think it’s great for our industry to have a governing body that certifies our training. I do feel that the IICRC should be more involved with tech schools and adult education programs. I think we are missing out on a huge labor pool by relying on companies to provide all the training.” Continuing education is a huge part of TRG. Every full-time employee, including office staff, is a certified Water Damage Restoration Technician (WRT). Additional certifications are required for mitigation technicians and supervisors. This allows all team members to better understand of our part in the mitigation and restoration process.
As we look to the future of TRG, Josh understands that, as an organization, we must keep our eyes on the big picture and not get lost in the everyday emergencies. Befitting his nature, Josh looks within TRG to provide motivation and growth. He reminds our team that without us, TRG would not be where it is today. He will always support us and help us grow, both personally and professionally. As we continue to help and support as many families as we can, we will become the go-to mitigation and restoration company in Delaware.
Meet Our Field Supervisor
Thomas Payton
Tom has been married to his high school sweetheart, Tanja, for 34 years. He has three grandkids whom he enjoys immensely. His favorite hobbies include hunting and fishing, and he loves being outdoors. He is passionate about fighting childhood illnesses and supports the Children’s Cancer Research Fund and the St. Jude organization, along with other local fundraising efforts.
Tom has 40 years in the construction industry. When the opportunity to move from construction to restoration presented itself, he was enthusiastic to expand his knowledge and skills. He remained with that company for four years before starting TRG with Josh.
His goal is to systematically grow our company while keeping an eye on our current staff to ensure that everyone is given opportunities to advance within the company as their abilities allow. He believes IICRC certification should be required for all technicians before going into the field and that, as an industry, it should be a standard for all mitigation companies. Tom is a huge supporter of hiring from within and empowering our staff to strive for more, both professionally and personally. He leads by example in recognizing his own challenge of not getting ahead of himself and remembering to follow an administrative process. He encourages our team to remember that there are many challenges in life and business and deciding to push through and never give up is a choice we must make and follow through.
TRG will undoubtedly grow from a foundation of trust and strength, where each member is valued and supported. Tom’s outreach into the community and businesses in our area will ensure that our name becomes synonymous with fast response and quality service. His dedication and love for Team TRG is obvious and will remain as we develop into a top leader for the mitigation and restoration industry in Delaware.
Meet Our General Manager
Scott Reynolds
Scott is married with four children and one grandchild. His favorite pastimes include playing with his granddaughter and deer hunting. He is passionate about supporting organizations dedicated to finding a cure for amyotrophic lateral sclerosis (ALS), both locally and nationally.
Scott joined Team TRG in January of 2022. He has been in the mitigation industry for 17 years and in construction 13 years prior to that doing new construction, commercial projects, and fire restoration in Maryland. During last year’s hurricane in Louisiana, his team cleaned 28 schools and had them cleared by certified industrial hygienist in 30 days. That’s a huge accomplishment in our field and we’re grateful to have him leading our organization as General Manager.
Scott supports our goal of being the best mitigation and restoration company in Delaware. As General Manager, he thinks strategically when hiring staff, looking at someone’s skills as well as their experience. He identifies strengths and weaknesses within our team and can provide support where necessary, always considering how changes will trickle down to the rest of the organization. He encourages continued education through IICRC certifications, believing they are well thought out and can be informative for real life experiences.
Scott is an incredible addition to our team. His experience in this industry is invaluable and the rest of our team will benefit greatly from his tutelage as TRG solidifies its place as the best mitigation and restoration company in Delaware.
Call Now! Help Available 24/7 For Emergency Restoration
MORE ABOUT RESTORATION PARTNER
Restoration Partner was founded in 2000 by restoration professionals to meet the needs of those requiring disaster restoration services. As members of the Restoration Industry Association, our members are licensed and ready to meet the needs of their communities in times of crisis. With thousands of Restoration Partner members nationwide, we can respond to every call, regardless of the severity or size of the problem.